"Great to have breakfast on the terrace outside the room. Service is great and Faustine was super helpful. Great location at the Lakeside."

"Most rooms have Lake View, mine did not - make sure you check if that is an important consideration for you. I should have requested that specifically. My fault not the hotels."

"This was my second time staying here, I left to visit 2 other towns and couldn’t resist coming back here after a great first visit. Same as last time everything was super clean and comfortable. Communication with Faustin was great. I think the rooms are lovely, really cosy. Wifi is very fast. Breakfast is provided at whatever time you want it"

"All great, just that a hairdryer would be a great addition"

"Everything was excellent. Firstly the place was VERY clean. The bed was comfortable and warm. Fast WiFi, plenty of plug sockets. Very quiet, felt very safe. Breakfast was a surprise addition and was a delicious omelette each morning. The spa is incredible, I had an amazing 90 minute massage for a really good price. I was able to park my car safely at the spa. Faustin was super friendly, he even came with me to watch a football match in town that I wanted to see."

"A hairdryer would have been much appreciated"

"The location suited me perfectly for a bike race I was taking part in. I had messaged the host to say that I would be arriving late. The host did take note of my message. If I am in Rwanda next year for the race I will certainly want to stay there again"

"The shower was cold when I arrived however by the next morning it was perfectly hot."

"My host Faustin was amazing during all my stay. He was available and helped me with everything. The room was clean and confortable. The included breakfast was really good (but the same every morning). The shower was hot and with good pressure. The view is nice and the neighborhood is very calm. There are 2 restaurants very close (walking distance). They have a massage facility. Massages are nice and inexpensive."

"There is a gap between the exterior door and the floor so insects can come in. There were nothing much when I was there but it could be fixed."

"Loved our stay here! Very friendly staff and the manager was great. The room was comfy, location was perfect. There's no restaurant for dinner, but two very close by, 2 minute walk to each. Breakfast included in the morning was great. Safe and secure parking. The manager also arranged a boat tour to the bat island which was really impressive, a must do! My wife had a massage from Vistine and said it was seriously good. She was really impressed. Overall, highly recommended! Thanks"

"Aucun."

"We loved our room and breakfast but we especially enjoyed our massage with christina, only wish we had stayed longer to have another treatment."

"Aucun."

"Faustin, the staff, was very helpful and provided me good information and a good tour with a tour guide over the Kivu lake. A beautiful place to stay. Good breakfast. The lake is on the other side of the street."

"Cockroaches entered the room from outside and went into the bathroom."

"Faustin is a great host. He is the kindest person we've ever met! He helped us organise a hiking trip, put in contact with a local guide and gave good recommendations about the area. He made the difference in our stay at Spa Shallum. The place itself is ok, nice view on the lake, approximately 2km from the town centre. Breakfast was simple but very good."

"The bathroom (the shower in particular) was a bit outdated."

"Good location, spacious rooms. The real winner at this hotel is Faustine - he is an exceptional staff member the hotel is very lucky to have working for them. Without Faustine, our trip would not have been possible. He went above and beyond to help organise so much and upon arrival, our trip was seamless thanks to his hard work. He is an excellent communicator and has great knowledge to help guests. Spa facilities are fantastic and breakfast is lovely."

"Nothing."